Política de privacidad

Last Updated: May 20, 2026

This Privacy Policy describes how DeftGifts (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from deftgifts 

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

 

In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”. See the list below for more details about what Personal Information we collect and why:

 

Device Information

  • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize your shopping experience.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: Shared safely with our e-commerce processor Shopify.

Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

     

  • Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and send you information or advertising relating to our products or services based on your preferences.

     

  • Source of collection: Collected directly from you during checkout.

  • Disclosure for a business purpose: Shared with our processor Shopify and relevant fulfillment partners.

Customer Support Information

  • Examples of Personal Information collected: Name, email address, order details, and any communication history.

  • Purpose of collection: To provide dedicated, high-quality customer support.

  • Source of collection: Collected directly from you when you contact us.

  • Disclosure for a business purpose: Shared with Shopify and our customer service tools (including Zendesk).

2. Consent & Text Marketing

How do we get your consent?

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing communications, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

Text Marketing Terms & Conditions

By opting into our text marketing or subscribing to our text notifications, you agree to receive automated marketing text messages (including abandoned cart reminders) from us about our products and services at the phone number you provided. Messages may be sent via an automatic telephone dialing system or other tracking technologies. Message frequency is recurring. Consent is not a condition of purchase.

Message and data rates may apply. To opt-out and stop receiving text messages, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message sent from us, or use the unsubscribe link provided within the message. You may receive an additional text message confirming your decision to opt-out.

How to withdraw consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by contacting us directly at help@deftgifts.com.

3. Sharing Personal Information

We share your Personal Information with trusted service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

  • We use marketing and support platforms like Klaviyo and Zendesk to manage communications, newsletters, and support requests securely.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners (such as Meta/Facebook). We collect and share some of this information directly with these partners through tracking pixels and cookies.

You can explicitly opt out of targeted advertising on major platforms using the links below:

5. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

 

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

6. Your Rights

GDPR (For European Economic Area Residents)

If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at help@deftgifts.com.

 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper.

 

CCPA (For California Residents)

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, or designate an authorized agent to submit these requests on your behalf, please contact us at help@deftgifts.com.

 

7. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

 

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site.

 

Necessary Cookies for Store Functioning

Name Function
_ab Used in connection with access to admin tools.
_secure_session_id Used in connection with customer navigation through the storefront.
cart Used in connection with your shopping cart contents.
cart_sig Used in connection with checkout verification.
checkout_token Used in connection with customer checkout.
secure_customer_sig Used in connection with secure customer login.
storefront_digest Used to determine customer access if the store is password-protected.

Reporting and Analytics Cookies

Name Function
_tracking_consent Stores the customer's cookie tracking preferences.
_landing_page Tracks landing pages to optimize marketing attribution.
_orig_referrer Tracks where the visitor came from before entering our store.
_shopify_s / _shopify_y Shopify internal analytics tracking.
_shopify_sa_p / _shopify_sa_t Shopify analytics relating to marketing campaigns and referrals.

You can control and manage cookies through your browser settings. Please keep in mind that removing or blocking cookies can impact your user experience and parts of our website may no longer be fully accessible.

8. Minors & Age of Consent

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately at help@deftgifts.com to request erasure.

9. Changes to This Policy

We reserve the right to modify this privacy policy at any time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Changes and clarifications will take effect immediately upon their posting on the website.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at help@deftgifts.com or by mail using the details provided below: